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Please call our office for additional information: 704-8897800
100% SATISFACTION
If you are not satisfied with any products from St. John Photography for any reason, please call us so we can correct the problem or refund your money.
ARCHIVED PHOTOS (SCHOOL PHOTOGRAPHY)
School photos are kept online for both seasons of the year (fall and spring). Photos older than one year can be re-uploaded for no charge by calling our office during normal business hours M-F from 8:30 – 4:30 pm. Because of the tens of thousands of photos we take each day, images older than five years are usually not available for re-upload.
All of the information, content and materials on our site as well as all photographs whether provided digitally or in print remain the sole property of St. John Photography and are protected by copyright and other applicable laws of both the United States and foreign countries. You may not copy or distribute such material without our prior written consent. All right, title and interest in and to the St. John Photography site is and will remain the exclusive property of St. John Photography. You may not copy or modify the HTML code used to generate web pages on the site. You may not use the site on, or in connection with any other website for any purpose.
Digital images are delivered as high-resolution jpgs and are usually emailed to the address you provide when ordering online. Attached to the email should be a release form giving you all rights to the image you purchased. If you would like a CD of the images mailed to your home or left at our office in Pineville for you to pick up, please call during normal business hours to inquire about the cost.
DISPLAY PHOTOS (SCHOOL PHOTOGRAPHY)
All photos used for display with a particular school are intended for that specific school audience only. If your child has been chosen for display at the school or on the school’s web page, you may elect to have the photo removed; however, we feel that having sample enlargements of some of the more playful children at a school helps to increase the school’s fundraiser by suggesting larger or multiple enlargements. These displays are usually kept by the school for display after the event and should not be given to parents. We feel that our enlargement prices are reasonable – so using a “display” photo in your home instead of purchasing an actual enlargement is unnecessary. Not purchasing an enlargement also impacts negatively on your school’s fundraiser.
FACULTY DISCOUNT (SCHOOL PHOTOGRAPHY)
Faculty members who have children attending the school where photos were taken are entitled to a discount. Please contact your administrator for the discount code which you can enter during the online checkout process after you have chosen photos. If you order photos during the “Early Bird Discount” period (usually the first ten days that photos are posted online) you will receive both your Early Bird Discount and the Faculty Discount combined.
FUNDRAISERS (SCHOOL PHOTOGRAPHY)
Most of the schools we shoot are structured as a fundraiser. 15% of all photo sales (less tax and shipping) are given back to the school. Discounted photos such as faculty purchases are not included in the fundraiser. Fundraiser percentages are only calculated on orders received during the Early Bird Discount period (usually the first ten days that photos are posted online). With orders we receive after this deadline, the fundraiser portion is used for archival and retrieval expenses. For this reason, we encourage administrators to do everything they can to help parents order within this time frame if at all possible. Exceptions will be made in cases where rain or other delays significantly affect these numbers. We have also developed a special admin screen for school administrators who want to see their sales and fundraiser amounts daily – please call our office for access information.
HOW LONG WILL PHOTOS REMAIN ONLINE (SCHOOL PHOTOGRAPHY)
Generally, photos remain online for the entire school year (fall and spring). Photos older than one year can be re-uploaded for no charge by calling our office during normal business hours M-F from 8:30 – 4:30 pm. Because of the tens of thousands of photos we take each day, images older than five years are usually no available for re-upload.
All prices are stated in US dollars and are valid until altered by St. John Photography. During the first ten days of school photo ordering (Early Bird Discount Period) you may elect to have your photos delivered to your school at no additional charge. During this time, you may also elect to pick up your photos yourself for no charge at our Pineville office, or to have them mailed to your home for a small shipping and handling fee. After the Early Bird Discount period, most schools do not want to have the responsibility of receiving and distributing photos – hence, the option to have your photos delivered to your school is no longer available. Photos may still be picked up at our office or mailed to your home. St. John Photography is not responsible for shipping delays due to weather, natural disaster, or causes beyond our shipping carrier’s control. All orders are shipped USPS regular mail. Although most US Postal Service orders typically take 3-5 mailing days to arrive, these estimates are not guaranteed and USPS mailing times of up to 10 days can occur.
When you create an account with St. John Photography, you need to provide some personal information, such as your name, email address, and mailing address. We protect and use this information for statistical analysis, product development, content improvement and marketing purposes. We will not give, sell or share your personal information with any third parties. If you do not want to provide this information, you may visit our Pineville office and pay with cash or check and we will print your photos without collecting any information. Thanks!
Because we take literally thousands and thousands of photos each day, proofs are all displayed at the same exposure. For this reason, proofs will sometimes appear too light or too dark. With any enlargements you order, the color, contrast and density will be adjusted for a perfect print.
RETOUCHING (SCHOOL PHOTOGRAPHY)
Kids get dirty, so on every photo – we adjust brightness and contrast, clean your child’s complexion, scars, dirt, runny noses and stains on shirt. If there are minor retouching notes we should know about such as whether we should leave or remove a child’s birthmark or mole, a comment can be entered in the “comments” section online when you are checking out. For more complex retouching such as removing other individuals from the background, fixing unkempt hair or opening eyes, an additional retouching charge may be required. Please contact our office if you believe additional retouching may be needed.
RETOUCHING (PRIVATE SESSIONS)
When St. John Photography shoots your family privately, all retouching is included in the enlargement price. We feel that you will be better served if you order these photos in our studio with a retouching expert. You can discuss how you would like photos cropped, what should be done in terms of minor changes and if anything major will be needed such as moving one individual’s head or smile from one photo to another.
At St. John Photography, we guarantee the quality of our products. If you are unhappy with your purchase, you may return it within 30 days for reprinting or a refund. Please call our office at 704-889-7800.
SIBLING SHOOTS (SCHOOL PHOTOGRAPHY)
St. John Photography’s sibling shoot policy has many facets and may be misunderstood. Read the following and then contact our office for additional clarification if you wish.) Siblings may be shot at the school during our regular morning shoots without a sitting fee, however this is designed only for families where ALL siblings regularly attend the school. Some schools do not have enough staff to walk younger siblings to the older sibling’s classes for photos, so in these cases, sibling photos are not taken. For families where some of the siblings attend other schools or with schools who elect NOT to have us shoot siblings during the regular morning shoot, we will sometimes schedule an AFTERNOON “sibling” shoot. Families may reserve a 10 minute block of time for $25 where we will take as many photos as possible during that time – but only guarantee at least one acceptable photograph of the sibling or family grouping (other photos are taken only as time permits). Families may purchase two blocks of time for $50 if they would like to insure that additional photos will be taken. Afternoon sibling/family shoots are only for families where at least one child attends the affiliated school.
Make-up Shoots (students who missed the regular shoots at the their school) are handled differently from Re-Shoots (students who wish to have a second photo taken).-Re-Shoots: Parents may have their son or daughter’s photo taken by St. John Photography as many times as they wish by paying a $35 sitting fee and scheduling an appointment at our office in Pineville, NC. At times, a child may have a new haircut, have their braces removed or want a different outfit.-Make-up Shoots in the Fall: If a student misses the original shoot, a Make-up Session is usually scheduled at the school on the Friday of the next week. If a student misses this shoot, the parent may call St. John Photography to schedule a Make-up Shoot at our office in Pineville Free of Charge. Make-up Shoots in the Spring: If a student misses the original shoot, there will not be a Make-up Shoot at the school, parents must call St. John Photography to schedule a shoot in our Pineville office free of charge. 704-889-7800